Fun & Sun Family Club Saphire

We were here in June 2023. The resort is very popular to family with young children, in fact there are lot of activities for these young people. The beach was great with enough space for the guest, here it is possible to book cabanas where you can relax and enjoy your stay. The staff on the beach was very nice and polite, they took good care of us. The breakfast lunch and dinner was ok with a wide choice, some food was ok and some other was very poor quality. We had an all inclusive stay which doesn’t mean good quality, I had couple of the worst cocktails I never had before. The room can be very noisy or from the late entertainment or from air conditioning motors and motors from next door hotel. The room was just ok, it was cleaned daily but sometimes we found no towels, the housekeeping just took our towels without replacing them with new ones. The bathroom is simply not clean and that is not matter of details, it is just dirty and it was smelling due the faulty pipes. The staff doesn’t speak English but they do speak Russian, in fact the majority of the guests were Russian but that was not a problem at all.

One of the worst resorts sold by the Fibula Travel agency. We were 3 couples and 1 child who had booked 3 rooms for 11 nights. Very arrogant service and communication from the resort managers. No one spoke English, only Russian. Hygiene left much to be desired. Dirty and damp rooms and common areas. Very amortized premises. The toilet in the room is dirty and has bunches of hair everywhere. Damp and airless. The ceiling of the toilet was dripping on the head. After many complaints, someone was brought in and painted the ceiling with oil paint and the whole room smelled of gasoline because of the painting. The pool was very dirty and was rarely cleaned. And if all this was not enough, on the last day the staff entered our room and stole some of our personal items (iPhone headphones) on the table. No one was held responsible even though the person was identified. The worst episode was at the airport on the day of departure when we were told at check in that our tickets had been canceled and we had to go through an ordeal of conversations to resolve the situation. After 10 years of holidays in Kemer, these were the worst holidays. We do not recommend this resort to any tourist, and we also do not recommend the Fibula Travel agency at all, which is only interested in taking the customers' money.

All inclusive style hotel. Private beach, clean sea, nice location in the middle of a pine wood. Official language almost Russian. Respecting strictly covid19 measures then Corona safe hotel. 👍 Mostly preferred by the Russian (Ukrainian? may be) families with children. There's also kid's Club with Russian language animation. Food is ok.

We were here in June 2023. The resort is very popular to family with young children, in fact there are lot of activities for these young people. The beach was great with enough space for the guest, here it is possible to book cabanas where you can relax and enjoy your stay. The staff on the beach was very nice and polite, they took good care of us. The breakfast lunch and dinner was ok with a wide choice, some food was ok and some other was very poor quality. We had an all inclusive stay which doesn’t mean good quality, I had couple of the worst cocktails I never had before. The room can be very noisy or from the late entertainment or from air conditioning motors and motors from next door hotel. The room was just ok, it was cleaned daily but sometimes we found no towels, the housekeeping just took our towels without replacing them with new ones. The bathroom is simply not clean and that is not matter of details, it is just dirty and it was smelling due the faulty pipes. The staff doesn’t speak English but they do speak Russian, in fact the majority of the guests were Russian but that was not a problem at all.

One of the worst resorts sold by the Fibula Travel agency. We were 3 couples and 1 child who had booked 3 rooms for 11 nights. Very arrogant service and communication from the resort managers. No one spoke English, only Russian. Hygiene left much to be desired. Dirty and damp rooms and common areas. Very amortized premises. The toilet in the room is dirty and has bunches of hair everywhere. Damp and airless. The ceiling of the toilet was dripping on the head. After many complaints, someone was brought in and painted the ceiling with oil paint and the whole room smelled of gasoline because of the painting. The pool was very dirty and was rarely cleaned. And if all this was not enough, on the last day the staff entered our room and stole some of our personal items (iPhone headphones) on the table. No one was held responsible even though the person was identified. The worst episode was at the airport on the day of departure when we were told at check in that our tickets had been canceled and we had to go through an ordeal of conversations to resolve the situation. After 10 years of holidays in Kemer, these were the worst holidays. We do not recommend this resort to any tourist, and we also do not recommend the Fibula Travel agency at all, which is only interested in taking the customers' money.